Payment Methods
Welcome to Vivaharmoni (hereinafter referred to as "I" or "we"). We are dedicated to providing high-quality wardrobes & armoires, bar furniture, bakers racks & pantry storage, display cabinets, dining room furniture, and living room furniture through our online store. To ensure a secure and transparent shopping experience, we have established the following payment policies.
Credit Card Payment Process
We currently accept credit card payments, including Visa and MasterCard. Our online store is equipped with a secure payment gateway to ensure your details are protected.
Process Initiation
Once you have selected your desired furniture items and proceeded to the checkout page, you will be prompted to enter your payment details. This includes the cardholder's name, credit card number, expiration date, and the security code (CVV/CVC). Please ensure that the billing address entered matches the address associated with your credit card to strictly avoid processing delays.
Payment Confirmation
After you submit your payment, the transaction will be processed immediately. You will receive an on-screen confirmation and a subsequent email notification acknowledging the successful receipt of payment. This email serves as your proof of purchase and indicates that we have begun preparing your order for shipment.
Security and Data Protection
We prioritize the safety of your personal and financial information.
Credit Card Security
All credit card transactions are processed using secure encryption technology. We utilize Secure Socket Layer (SSL) technology to encrypt your data during transmission. We do not store your complete credit card numbers on our servers. Your financial data is handled directly by secure payment gateways to ensure maximum protection against unauthorized access.
Our Privacy Policy
We are committed to protecting your privacy. The personal information collected during the payment process is used solely for the purpose of processing your order and preventing fraud. We adhere to strict data protection principles and do not sell, rent, or trade your personal information to others. For more details on how we handle your data, please refer to the privacy section on our website.
Dispute Resolution
We aim to resolve any billing issues amicably and efficiently.
Resolution Services
If you identify an error in your transaction or have a concern regarding a charge, please contact us immediately via our email. We will investigate the matter and work towards a fair resolution, including issuing refunds or corrections where necessary, in accordance with Australian consumer protection standards.
Additional Help
If we are unable to resolve a billing dispute to your satisfaction, you may contact your credit card issuer to initiate a standard inquiry. However, we encourage you to reach out to us first, as most issues can be resolved directly and quickly through our support team.
Communication and Support
We believe in open and transparent communication regarding your transactions.
Updating Information
It is your responsibility to keep your account information up to date. If your billing information changes (e.g., a change of address or card expiration), please update your details in your account or contact us before placing a new order to ensure successful payment processing.
Transaction Currency
All prices listed on our website and all transactions processed are in Australian Dollars (AUD). If your credit card account is in a currency other than AUD, you may be charged at the exchange rate determined by your bank or credit card issuer at the time of the transaction.
Goods and Services Tax (GST)
In compliance with Australian taxation laws, all product prices displayed on our website include the applicable Goods and Services Tax (GST). The final amount paid at checkout is inclusive of this tax, and there are no hidden tax charges added post-transaction.
Payment Authorization Holds
When you place an order, a temporary authorization hold may be placed on your credit card to verify the validity of the funds. This is not an actual charge but a reservation of funds. The actual charge will only be finalized when the transaction is fully processed. If an order is cancelled before processing, the authorization hold will be released by your bank according to their specific timelines.
Contact Information
If you have any questions regarding these payment methods, please contact us:
Address: 155 S MAIN ST, SMYRNA, DE 19977-1411, United States
Phone: +1 (551) 247-5977
Email: assist@vivaharmoni.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)