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Terms of Service

 

1. Introduction and Scope

Welcome to Vivaharmoni (hereinafter referred to as "we" or "us"). We are an online store dedicated to providing high-quality furniture, specializing in Wardrobes & Armoires, Bar Furniture, Baker's Racks & Food Pantries, Display Cabinets, Dining Room Furniture, and Living Room Furniture. By accessing our website and purchasing our products, you agree to be bound by the terms outlined in this policy. These terms apply to all users of the site and all transactions conducted herein.

2. User Accounts and Responsibilities

To access certain features or place an order, you may be required to create an account. You are responsible for maintaining the confidentiality of your account information and password. You agree to accept responsibility for all activities that occur under your account. We reserve the right to terminate accounts or refuse service if we suspect any unauthorized or malicious activity. Please ensure that the email and shipping address provided are accurate to avoid delivery issues.

3. Products, Inventory, and Pricing Information

We strive to display the colors, specifications, and images of our products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. We also reserve the right to correct any errors, inaccuracies, or omissions regarding pricing or availability without prior notice.

4. Orders and Payment

All orders placed through our website are subject to our acceptance. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. Payment must be completed at the time of checkout. We accept major credit cards (Visa, MasterCard) and other payment methods indicated on the site. By submitting your payment information, you authorize us to charge the applicable amount for your order.

5. Shipping Policy

Delivery Scope

We currently only ship to addresses within Australia. We do not support delivery to other countries or international locations.

Shipping Fees

  • Free Shipping: For orders of 90 AUD or more.

  • Standard Shipping Fee: For orders totaling less than 90 AUD, a flat shipping fee of 9.99 AUD applies.

Handling Time

Our standard handling time for processing orders is 1 to 3 business days.

Transit Time

Once shipped, the delivery time usually fluctuates between 7 to 10 business days, depending on the destination.

Shipping Methods

Our primary logistics partners include Australia Post, StarTrack, Sendle, and Allied Express.

More Information

For more detailed information regarding shipping times, coverage, and specific conditions, please consult our Shipping Policy Page.

6. Cancellation Policy

Cancellation Conditions

  • Within 48 Hours: You may cancel your order directly within 48 hours of placing it, provided it has not yet been shipped.

  • After 48 Hours or Shipped: If the order was placed more than 48 hours ago or has already been shipped, it cannot be cancelled. In this case, you must wait for the logistics carrier to deliver the package and then contact us to initiate a return for a refund.

Refunds

Refunds for cancelled orders will be returned to the same payment method used for the original purchase.

Arrival Time

Once the cancellation is processed, the refund will be returned to the bank card (Visa, MasterCard) account used for payment.

Timeline: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information

For more detailed information on the cancellation process, please refer to our Cancellation Policy Page.

7. Returns, Exchanges, and Refunds

Exchange/Return Conditions

We offer a 45-day return and exchange window from the date of receipt. Items must be in their original condition, unused, and with original packaging to be eligible.

Steps to Take

To initiate a return or exchange, users must contact our support team via email with the order number and reason for the return. We may request photos of the item to verify its condition.

Return Process

Upon approval of your request, we will provide you with a return address and instructions. Please do not send items back without prior confirmation.

Refund Method

Refunds will be processed through the original payment institution (e.g., Visa, MasterCard), identical to the payment method used at the time of purchase.

Refund Arrival Time

After the returned item is received and confirmed to meet our conditions, the refund will be issued to your bank card (Visa, MasterCard) account.

Timeline: Depending on the processing efficiency of different banking institutions, we expect the refund to arrive within 1-5 business days. If it is overdue, please contact us for assistance.

More Information

For more detailed information regarding returns, exchanges, and refund processes, please refer to our Return and Refund Policy Page.

8. Privacy and Data Protection

We are committed to protecting your personal information. Your data is collected and processed in accordance with applicable privacy laws. For full details on how we handle your data, please visit our Privacy Policy Page.

9. Disputes and Governing Law

These terms and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of Australia. Any disputes arising out of or in connection with the use of our website or products shall be subject to the exclusive jurisdiction of the courts within Australia.

10. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of Vivaharmoni or its content suppliers and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

11. Limitation of Liability

We shall not be liable for any direct, indirect, incidental, punitive, or consequential damages that result from the use of, or the inability to use, the service or any products procured using the service. Our liability is limited to the maximum extent permitted by law.

12. Modifications to Service Terms

We reserve the right to update, change, or replace any part of these terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

13. Severability

In the event that any provision of these terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these terms, such determination shall not affect the validity and enforceability of any other remaining provisions.

14. Force Majeure

We shall not be held responsible for any delay or failure to perform our obligations under these terms if the delay or failure arises from any cause which is beyond our reasonable control, including but not limited to acts of God, war, strikes, labor disputes, embargoes, government orders, or any other force majeure event.

15. Contact Information

If you have any questions regarding this policy or our services, please contact us using the information below:

Address: 155 S MAIN ST, SMYRNA, DE 19977-1411, United States
Phone: +1 (551) 247-5977
Email: assist@vivaharmoni.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)