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Shopping Guide

 

Welcome to Vivaharmoni (hereinafter referred to as "I" or "we"). We are dedicated to providing high-quality furniture for your home through our online store. To ensure a smooth shopping experience, please review the following guide covering our selection of Wardrobes & Armoires, Bar Furniture, Bakers Racks & Pantries, Display Cabinets, Dining Room Furniture, and Living Room Furniture.

Preparation and Selection
Before placing an order, we recommend browsing our extensive catalog to find the items that best suit your needs.

  • Measure Your Space: As furniture items such as Wardrobes & Armoires and Display Cabinets are large, please accurately measure your available space, doorways, and hallways to ensure the items will fit and can be moved into your room of choice.

  • Review Product Details: Please carefully read the product descriptions, dimensions, materials, and care instructions provided on each product page. Whether you are selecting Dining Room Furniture or Bar Furniture, ensuring the specifications meet your requirements is essential.

  • Color and Texture: We strive to display the colors and textures of our Living Room Furniture and Bakers Racks & Pantries as accurately as possible. However, please note that screen settings may cause slight variations.

Cart and Order Confirmation
Once you have selected your desired items, proceed to the shopping cart to review your selection.

  • Review Items: Check the quantities, sizes, and specific models in your cart to ensure they are correct.

  • Shipping Information: Please ensure your shipping address and contact details are accurate. We operate exclusively as an online store, and accurate delivery information is crucial for the successful arrival of your order.

  • Order Confirmation: After verifying your details, proceed to checkout. You will receive an order confirmation via email once the process is successfully initiated.

Select Payment Method and Complete Payment
We prioritize the security of your financial information.

  • Accepted Methods: We currently accept credit card payments, including Visa and MasterCard.

  • Secure Transactions: All transactions are processed through secure encryption protocols to protect your data. We do not store your full credit card details.

  • Billing: Please ensure your billing address matches the information associated with your payment method to prevent delays in processing.

Shipping and Delivery

  • Processing: Once payment is verified, we will begin processing your order immediately.

  • Tracking: We will provide tracking information so you can monitor the status of your delivery.

  • Inspection: Upon arrival, please inspect the packaging and the furniture. If you notice any external damage to the packaging, please note it when signing for the delivery.

Returns and Refunds
We want you to be satisfied with your purchase.

  • Return Policy: If you wish to return an item, please initiate the process within our specified return window. Items must be in their original condition and packaging.

  • Refund Processing: Refunds will be issued to the original payment method after we have received and inspected the returned items.

  • Return Shipping: Instructions for return shipping will be provided by our support team upon request.

Account and Privacy

  • Account Management: You may create an account to track orders and view your purchase history. Please keep your login credentials confidential.

  • Data Privacy: We respect your privacy. Your personal information is used solely for order processing and improving your shopping experience. We do not sell or share your personal data with unauthorized parties.

Contact Us
If you have any questions regarding your order, product specifications, or need assistance, please contact us using the information below.

Address: 155 S MAIN ST, SMYRNA, DE 19977-1411, United States
Phone: +1 (551) 247-5977
Email: assist@vivaharmoni.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)