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Privacy Policy

 

1. Scope of Policy

This Privacy Policy describes how Vivaharmoni (hereinafter referred to as "we" or "us") collects, uses, and discloses your personal information when you visit our online store or make a purchase. This policy applies strictly to our online operations regarding the sale of furniture items such as wardrobes, closets, bar furniture, bakers racks, pantry cabinets, display cabinets, dining room furniture, and living room furniture. By accessing our website, you agree to the collection and use of information in accordance with this policy.

2. Information Collection Technologies and Cookies

We use various technologies to collect information when you navigate our online store.

  • Cookies: We use cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us remember your preferences and cart contents.

  • Log Files: These track actions occurring on the site, collecting data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

  • Web Beacons: These are electronic files used to record information about how you browse the site.

3. Information Use and Sharing

We use the information we collect to communicate with you and fulfill your orders. We may share your personal information with trusted service providers strictly for the purpose of operational functionality, such as payment processing and shipping logistics. We do not sell or rent your personal information to others.

  • Order Fulfillment: To process payments, arrange for shipping, and provide you with invoices and order confirmations.

  • Communication: To communicate with you regarding your order status or questions.

4. Data Storage and Cookies

We are committed to securing your data. We implement appropriate technical measures to protect the information we store. Regarding cookies, you have the right to know and authorize their use. When you visit our site, you can control and manage cookies through your browser settings. Please note that disabling cookies may affect the functionality of our online store. By continuing to use our website without changing your settings, you authorize us to store cookies on your device.

5. User Rights

You have specific rights regarding your personal information:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Rectification: You may request that we correct or update any inaccurate or incomplete information.

  • Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law.

  • Right to Withdraw Consent: Where we rely on your consent to process your information, you have the right to withdraw this consent at any time.

6. Legal Basis for Processing

In compliance with applicable privacy laws and referencing standards such as the GDPR (General Data Protection Regulation) where relevant to data processing principles, we process your personal information based on the following legal grounds:

Contractual Performance

We process your data to fulfill the contract we have with you. This includes processing your orders, arranging delivery for wardrobes, cabinets, and other furniture, and providing the services you have purchased.

Explicit Consent

We rely on your explicit consent for specific activities, such as subscribing to our newsletters or agreeing to receive marketing communications about our furniture collections. You may withdraw this consent at any time.

Legal Obligations

We process your information to comply with applicable laws and regulations. This includes retaining records for tax, accounting, and regulatory purposes.

Legitimate Interests

We process your information for our legitimate interests, which include improving our website user experience, optimizing our furniture listings, and detecting or preventing potential fraud.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

8. Data Security

The security of your data is important to us. We utilize industry-standard security measures, including Secure Socket Layer (SSL) encryption technology, to protect your personal information during transmission and storage. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Information

If you have questions or comments about this policy, please contact us using the information below:

Address: 155 S MAIN ST, SMYRNA, DE 19977-1411, United States
Phone: +1 (551) 247-5977
Email: assist@vivaharmoni.com
Service Hours: Monday to Friday, 9:00 AM to 6:00 PM (Australia/Sydney, AEST/AEDT)